Every pin is checked before it leaves us, but if something goes wrong, we’ll make it right.
Damaged, defective, or wrong item? Write to us at wearekamachistudio@gmail.com within 3 days of delivery with your order number and a clear photo. Once we confirm the issue, we’ll send a replacement, or refund you if a replacement isn’t available. You don’t need to send the pin back unless we ask.
Each little god is made in a small batch, so we can’t take them back if you change your mind, don’t love the colour, or ordered by mistake. Choose the one you want to keep close.
Haven’t received your order? Write to us at wearekamachistudio@gmail.com with your order number and we’ll track it down.
Refunds for approved claims go back to your original payment method within 7 business days.
Cancellations are possible before dispatch. Write to wearekamachistudio@gmail.com, and we’ll refund you within 7 business days. Once shipped, an order can’t be cancelled.
