1. TERMS & CONDITIONS

 

1.1 About Kamachi Studio

Kamachi Studio is an independent creative studio. This website sells creative products, including enamel pins, T-shirts and limited-edition art prints.

By accessing the website or placing an order, you agree to these Terms & Conditions. Please review the product description, price, shipping charges and delivery estimate before completing your purchase.

 

1.2 Products and descriptions

We make reasonable efforts to display and describe our products accurately. Colours may appear different depending on your screen, device and display settings.

Product dimensions, materials, sizes, country of origin and other relevant specifications will be provided on the applicable product page.

Minor production variations may occur. However, this does not affect your rights if a product is defective or materially different from its description.

 

1.3 Prices and payment

All prices are displayed in Indian Rupees (₹). The final amount payable, including applicable taxes and shipping charges, will be displayed before payment.

Payments are processed through Paytm Payment Gateway using the payment methods available at checkout. Orders will ordinarily be processed after successful payment confirmation.

If an order cannot be fulfilled because of a genuine stock or pricing error, we will contact you and arrange a cancellation and refund where appropriate.

 

1.4 Order confirmation

An order confirmation acknowledges receipt of your order. It does not prevent us from contacting you if clarification is required or an order cannot be fulfilled.

We will communicate material changes affecting your order through the contact details provided at checkout.

 

1.5 Cancellations

You may request cancellation before dispatch by emailing wearekamachistudio@gmail.com with your order number.

For an approved cancellation, we will initiate the refund within seven business days. The time taken for the amount to appear in your account may depend on the payment provider or financial institution.

Once an order has been dispatched, cancellation may no longer be possible. This does not remove any remedy available under applicable law.

For commissioned or bespoke work, cancellation terms will be agreed separately before work begins.

 

1.6 Returns and refunds

Products are generally sold on a final-sale basis. We do not ordinarily accept returns because of a change of mind, a mistaken order or a preference for another colour or design.

The following exceptions apply:

• Products that arrive damaged or defective.

• Products that are incorrect or materially different from their description.

• Orders that cannot be fulfilled.

• Other circumstances in which a return, replacement or refund is required by applicable law.

Nothing in this policy excludes or restricts statutory consumer rights.

 

1.7 Damaged, defective or incorrect products

If your order arrives damaged, defective or different from what you ordered, contact wearekamachistudio@gmail.com promptly, preferably within three days of delivery.

Include your order number, a description of the issue and clear photographs of the product and packaging. For art prints, also include photographs of the shipping tube.

Enamel pins and T-shirts: Where the issue is confirmed, we will arrange a replacement where available. If a suitable replacement is unavailable, we will offer a refund or another appropriate remedy.

Art prints: We will arrange a replacement where available. As prints are produced in limited editions, an identical replacement may not be possible. If we cannot provide an appropriate replacement, we will offer a refund or another remedy required by law.

If a return is required, we will provide instructions and arrange or pay for return shipping where applicable.

The three-day notification period helps us investigate delivery issues promptly. It does not waive statutory consumer rights.

 

1.8 T-shirt size exchange

We offer one size exchange per T-shirt order.

To request an exchange:

• Email wearekamachistudio@gmail.com within two days of delivery.

• Include your order number and requested replacement size.

• Ensure the T-shirt is unworn, unwashed and in its original condition, with tags and packaging where applicable.

Kamachi Studio will cover both return shipping and shipping for the replacement T-shirt.

Exchanges depend on stock availability. If the requested size is unavailable, we will contact you to discuss the available options.

This voluntary size-exchange policy does not restrict remedies required by applicable law.

 

1.9 Product variations

Enamel pins may have minor differences in colour, finish or plating because they are produced in small batches.

Prints and T-shirts may show minor differences in colour or print placement. Screen settings may also affect how colours appear online.

Minor variations that do not materially affect the product are not ordinarily considered defects. Material defects and significant differences from the product description will be addressed under Section 1.7.

 

1.10 Limited-edition art prints

Our art prints have the following specifications:

• Size: 12 × 15 inches.

• Paper: Enhanced paper with a tactile texture.

• Signed by the artist.

• Stamped with the Kamachi Studio stamp.

• Supplied with a letter of authenticity.

• Sold unframed.

The edition size will be stated on the relevant product page where applicable.

You may resell the physical print you own. Purchasing a print does not transfer copyright or grant permission to reproduce or commercially exploit the artwork.

 

1.11 Shipping and delivery

We currently ship within India.

Enamel pins and T-shirts are generally dispatched within two business days. Estimated delivery is approximately four business days after dispatch.

Art prints are generally dispatched within two business days. The applicable delivery estimate will be displayed on the product page or at checkout before purchase.

Orders containing multiple products will be shipped together. The order may follow the longest applicable delivery timeline.

Delivery estimates are indicative and may be affected by courier operations, weather, public holidays, remote delivery locations or other circumstances beyond our reasonable control.

Please refer to the Shipping & Delivery Policy for shipping charges and further details.

 

1.12 Product safety

Enamel pins may contain sharp metal components and small parts. Handle them carefully and keep them away from young children.

Please review the safety information provided on the relevant product page before use.

 

1.13 Intellectual property

Artwork, illustrations, designs, photographs, graphics and written content published by Kamachi Studio belong to Kamachi Studio or their respective rights holders.

Purchasing a physical product does not transfer ownership of the intellectual property in the artwork.

Reproduction, distribution or commercial use requires permission from the relevant rights holder, except where permitted by law.

 

1.14 Website use

You must not use the website for unlawful purposes, interfere with its operation, attempt to bypass security measures or access restricted systems without permission.

We may take reasonable measures to protect the website and its users from misuse.

 

1.15 Privacy

Our Privacy Policy explains how personal information is collected, used and shared when you browse the website, place an order or contact us.

 

1.16 Limitation of Liability

To the extent permitted by applicable law, KAMACHI STUDIO shall not be liable for any indirect, incidental or consequential damages, including loss of data, profits or business opportunities, arising from the use of, or inability to use, our website or products.

Nothing in this clause excludes or limits liability that cannot legally be excluded or limited, or any rights available to consumers under applicable law.

 

1.17 Intellectual Property

All content on this website, including logos, images, product designs, illustrations, text and graphics, belongs to KAMACHI STUDIO or its respective rights holders and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify or commercially use any website content or product artwork without prior written permission from the relevant rights holder, except where permitted by law.

Purchasing a physical product does not transfer ownership of its copyright or other intellectual property rights.

 

1.18 Events beyond our control

Natural disasters, strikes, government restrictions, courier disruptions and major technical outages may affect fulfilment or delivery.

Where a material delay affects your order, we will make reasonable efforts to provide an update and discuss the available options.

 

1.19 Changes to these terms

We may update these Terms & Conditions from time to time. The version applicable to your order will ordinarily be the version in effect when the order was placed, subject to applicable law.

 

1.20 Governing law and jurisdiction

These Terms & Conditions are governed by the laws of India.

Subject to applicable law and the jurisdiction of competent consumer commissions, courts of competent jurisdiction in Thane, Maharashtra, may hear disputes arising from these terms.

 

1.21 Customer support and grievances

Kamachi Studio is independently operated by its proprietor, Vinay Darekar.

Grievance Officer: Namrata Gosavi / Vinay Darekar
Email: wearekamachistudio@gmail.com
Phone: +91 9004810108
Customer support hours: Monday–Saturday, 10 am–6 pm
Address: 1401 T6, Lodha Crown, Majiwada, Thane (West) 400601, Maharashtra, India.

Consumer grievances will be acknowledged within 48 hours and addressed within one month of receipt, in accordance with applicable requirements.